After-Sales Service
After each shipment we call to ask about product quality.
If you raise a quality dispute, we send a handling proposal within 24 hours and keep the record of the feedback and the result.
We also visit or call from time to time. At the end of the year we collect comments on quality and delivery, review the causes, and keep improving.
From incoming material to shipment, work follows the quality procedure.
See the manufacturing and inspection process
Contract signed
Customer record opened
Sales records and checks the information
Quality investigates, analyzes, and sets the action
Sales replies to the customer
The action is carried out
Closed
Record filled in
After-sales service improved
Periodic visit / phone follow-up
Issue found/Customer inquiry or complaint
No issue
Follow-up record filled in
After-sales service improved